All of our parts have core deposits on them. This means that we
require your old part back. In order to ensure that we get your
old part back we put a deposit on the part. After installation,
we'll have you or the mechanic send the part back to us. If you
purchased an optional ARS label, then the shipping costs include
the return of the core, so you do not have to worry about that.
When we get your good part back we refund the deposit.
How to Return a Core
To return the core, place the old core in the same box and attach
the supplied UPS sticker. If an ARS label was attached, then record
the UPS tracking number. Put the ARS label over the old shipping
label. Do not cut or modify the sticker in anyway. Hand to any UPS
driver or return at an authorized location. Most parts are too big
for drop boxes. See
UPS.com
for locations.
If you are shipping yourself,
Click Here.
We Guarantee all good cores will be refunded within two
weeks of us receiving the core.
Core Return Policy
The only time core refunds are not given is when the part is visibly
damaged or stripped, such as from an accident/
All cores must be received within 90 days for full
credit. Cores received after that time are subject to a $10 fee
and Market rates. Please see below to determine which cores are
good and will be receiving credit.
Core refunds are credited once a week. Please allow two weeks to
receive your core refund from when we receive the core. Cores are
returned ground, so this may take up to 6 days. If you paid via
credit card, we will put the credit right back on your card. Even
after we process the credit to your card, it can take 3 business
days for you credit card company to post it. If you paid via COD
or other, we will mail you a check.
Please do not call or email about core credits until 1)
You have checked the date that we received your core by entering
your tracking number at ups.com
2) Have waited at least two weeks from that date and 3) Have already
checked your credit card statement or mail box.
We apologize for sounding harsh, but we refund thousands of core
deposits each year and are inundated with calls and emails on this.
We appreciate your understanding in this. Thank You.
The following cores are NOT good and will NOT receive credit
Cores with the following problems are unacceptable:
Rack and Pinion
