All of our parts have core deposits on them. This means that
we require your old part back. In order to ensure that we
get your old part back we put a deposit on the part. After
installation, we'll have you or the mechanic send the part
back to us. If you purchased an optional ARS label, then the
shipping costs include the return of the core, so you do not
have to worry about that. When we get your good part back
we refund the deposit.
How to Return a Core
To return the core, place the old core in the same box and
attach the supplied UPS sticker. If an ARS label was attached,
then record the UPS tracking number. Put the ARS label over
the old shipping label. Do not cut or modify the sticker in
anyway. Hand to any UPS driver or return at an authorized
location. Most parts are too big for drop boxes. See
UPS.com
for locations.
If you are shipping yourself,
Click Here.
We Guarantee all good cores will be refunded within
two weeks of us receiving the core.
Core Return Policy
The only time core refunds are not given is when the part
is visibly damaged or stripped, such as from an accident/
All cores must be received within 90 days
for full credit. Cores received after that time are subject
to a $10 fee and Market rates. Please see below to determine
which cores are good and will be receiving credit.
Core refunds are credited once a week. Please allow two weeks
to receive your core refund from when we receive the core.
Cores are returned ground, so this may take up to 6 days.
If you paid via credit card, we will put the credit right
back on your card. Even after we process the credit to your
card, it can take 3 business days for you credit card company
to post it. If you paid via COD or other, we will mail you
a check.
Please do not call or email about core credits until
1) You have checked the date that we received your core by
entering your tracking number at ups.com
2) Have waited at least two weeks from that date and 3) Have
already checked your credit card statement or mail box.
We apologize for sounding harsh, but we refund thousands of
core deposits each year and are inundated with calls and emails
on this. We appreciate your understanding in this. Thank You.
The following cores are NOT good and will NOT receive
credit
Cores with the following problems are unacceptable:
Rack and Pinion
(Click Here for Full Rack
and pinion check in sheet)
