All uninstalled parts are returnable. See
below for full rules and details. If
you purchased the wrong part, you can return it, or even better we will help you
find the correct part and send it out promptly. If
you believe the part is defective or misshipped, we will help figure out the
issue and swiftly send you a replacement part. Customer service agents are
available 5 days a week to help with all issues, feel free to
contact us with any
questions. We stand behind our parts and are here to help!
All unused and uninstalled parts can be returned. Returns must be received by us within 30 days of
Please open this page (click here),
complete the form and return to us. You
will lose shipping (actual shipping charges if you got free shipping - typically
there will be a
Restocking Fee of 15%
($10 minimum). We do not require a return authorization
(RMA/RGA), as long as the instructions below are followed.
Returns that do not
the return form
are not accepted.
Please include in box. You are responsible for paying for
the return shipment and insuring the package. Please keep your tracking
information; this is your proof of return.
Returns MUST come
to our San Diego warehouse. The
address is on the Return Form. We
ship out of numerous warehouses to get the parts to you faster, but returns are
processed through the San Diego warehouse.
Parts returned to other warehouses will not be refunded.
Installed Parts & Warranties
Installed parts are never
Installed is defined as any attempt at installation. Regardless of fault or reason, a
refund will not be issued. Your only option is to check if part is
If this is a defective issue,
refer to the
It is our policy to replace defective parts.
If you have a problem with an
installed part, please see the
warranty page to check if the part is under warranty and view the complete
terms of warranty.
If you return an uninstalled, wrong
or mis-shipped item, it will be treated as a standard return. Installed
parts cannot be returned for credit.
All refunds are processed within 2-3 weeks of us getting the part. Refunds are automatically refunded to your credit
card. It is best to
check your credit card statement for the refund. Please do
not call to check the status of your return as we will not have the information
until it is on your credit card. If
you have not received the refund after three weeks, please
contact us with your
tracking number and credit card statement. We will need that to open